Every guest deserves a second contact.
Dwell gives single-campus churches an automated first-time visitor system — NFC capture, 60-second SMS follow-up, two-way conversations, and full Planning Center sync. No spreadsheets. No missed guests.
The Problem
What you're dealing with today.
The Sunday Slide
First-time guests walk in, fill out a connection card, and are forgotten by Tuesday.
Staff Bandwidth
Your volunteer follow-up team can only reach so many people per week.
No Visibility
You have no idea if your follow-up texts are being read, replied to, or ignored.
The Contrast
The Broken Status Quo vs. The Dwell Way
Paper forms collected, manually entered into a spreadsheet
NFC card tap or web form creates a contact record instantly
Email sent 3–5 days later
Automated SMS within 60 seconds of form submission
Generic 'Thanks for visiting!' email blast
SMS from the pastor's number, by name, referencing their visit
No idea if follow-up is working
Real-time delivery, open, and reply rates per campaign
One-size-fits-all outreach for everyone
Branching paths: first-timer vs. returning visitor vs. new member
Hours per week on manual outreach calls
Minutes — automation runs the sequence, staff handles replies
Capabilities
Built for the Sunday morning moment.
NFC & Web Form Capture
- Tap a card at the welcome table
- Instant contact record — zero manual entry
- Auto-triggers first-time visitor path immediately
60-Second Follow-Up
- First SMS within 60 seconds of card submission
- From a real local number, not a short code
- Reply goes to your team shared inbox
Personalized Paths
- Different journeys for first-timer vs. returning visitor
- Conditional steps based on their responses
- Up to 6-week automated nurture sequence
Two-Way SMS Inbox
- Whole team sees every conversation
- Reply from any device
- Thread history never lost or overwritten
Real-Time Analytics
- Delivery and reply rates per campaign
- Contact growth week over week
- See which paths convert to membership
PCO Integration
- Push new visitors into PCO First Time Visitor workflow
- No duplicate records ever created
- Sync attendance and notes back to Dwell timeline
The Workflow
From tap to text to Planning Center — in under 5 minutes.
Guest taps NFC card at welcome desk
Contact created in Dwell in under 5 seconds. No clipboard, no manual entry, no follow-up spreadsheet.
Automated path starts instantly
"Hi [Name], so glad you joined us today! Pastor [Name] would love to connect." — within 60 seconds.
Guest replies — team picks it up
Conversation lands in shared inbox. Staff responds personally. The relationship is real.
Membership journey begins
Guest enrolled in 6-week path. PCO updated automatically. No duplicate entry, ever.
The Contact Journey in Action
Every Guest Feels Seen
Follow Marcus's complete journey through Dwell — from the first text to long-term engagement. Every step is real, every feature is live on the platform today.
Felt Seen Before Walking in the Door
Marcus just moved to Atlanta and texted WELCOME after finding Grace Fellowship's website. Within 30 seconds: "Hey Marcus! Welcome to Atlanta 👋 We'd love to have you this Sunday at 10am." He felt seen before he'd walked in the door.
Path Fired Before the Sermon Ended
Marcus showed up Sunday. The usher handed him an NFC card. He tapped it in the foyer. His contact was created instantly, and the welcome Path fired its first message before the sermon ended — no paper card, no data entry, no delay.
Three Texts. Three Real Conversations.
Over three weeks Marcus received three naturally-spaced texts — a Young Adults night invite on Day 3, a small group link on Day 10, and a personal check-in on Day 21. Each reply opened a real conversation, not another automated blast.
Re-Engaged. Back Sunday.
Six months later Marcus went quiet. Dwell's inactivity Path fired: "Hey Marcus, we've missed seeing you — no pressure, just checking in." He replied that work had been tough. A pastor responded personally. Marcus came back the next Sunday.
Full Context. Instant Handoff.
When Marcus expressed interest in volunteering, his Contact Journey showed every interaction — the welcome tap, the small group reply, the re-engagement conversation — so the volunteer coordinator responded with full context, not a cold intro. Zero dropped balls.
Felt Seen Before Walking in the Door
Marcus just moved to Atlanta and texted WELCOME after finding Grace Fellowship's website. Within 30 seconds: "Hey Marcus! Welcome to Atlanta 👋 We'd love to have you this Sunday at 10am." He felt seen before he'd walked in the door.
Keyword Routing · Instant SMSPath Fired Before the Sermon Ended
Marcus showed up Sunday. The usher handed him an NFC card. He tapped it in the foyer. His contact was created instantly, and the welcome Path fired its first message before the sermon ended — no paper card, no data entry, no delay.
NFC Card · Auto Path TriggerThree Texts. Three Real Conversations.
Over three weeks Marcus received three naturally-spaced texts — a Young Adults night invite on Day 3, a small group link on Day 10, and a personal check-in on Day 21. Each reply opened a real conversation, not another automated blast.
Automated Path · Two-Way SMSRe-Engaged. Back Sunday.
Six months later Marcus went quiet. Dwell's inactivity Path fired: "Hey Marcus, we've missed seeing you — no pressure, just checking in." He replied that work had been tough. A pastor responded personally. Marcus came back the next Sunday.
Inactivity Path · Personal Re-EngagementFull Context. Instant Handoff.
When Marcus expressed interest in volunteering, his Contact Journey showed every interaction — the welcome tap, the small group reply, the re-engagement conversation — so the volunteer coordinator responded with full context, not a cold intro. Zero dropped balls.
Contact Journey · Staff Assignments“We had 12 first-time guests last Sunday. By Sunday evening, all 12 had received a personal text. That used to take us two days.”
Connections Pastor, Single-Campus Church
Every first-time guest deserves a second contact.
One tap. One text. One person who feels seen. That's the Dwell difference.