Everything you need to engage
Powerful tools designed for modern community teams
SMS & Sticky Routing
Two-way texting that remembers who a contact is talking to — automatically routing replies to the correct Workspace even on shared numbers.
- Shared numbers across locations
- Replies land in the right inbox
- Thread history preserved per workspace
Automated Follow-Up Paths
Visual automation builder that chains SMS messages, timed wait steps, and conditional branches. Build a 6-week onboarding sequence in minutes.
- SMS, Wait, and conditional steps
- Parallel path support
- Real-time step progress per contact
Keyword Routing
Instantly route new contacts to the right team based on a single keyword. Text "SALES" to auto-create a profile in the Sales workspace.
- Unlimited custom keywords
- Auto-creates contact on first text
- Triggers Path automations on match
Multi-Tenant Architecture
One master account with perfectly isolated child workspaces for different locations, departments, or brands — no multiple logins required.
- Bird's-eye network dashboard
- Isolated contacts, paths & settings
- Role-based access per workspace
Web Forms & NFC Capture
Embeddable web forms and physical NFC cards that tap-to-create a contact record instantly — no friction, no manual entry.
- Embeddable iframe forms
- NFC & QR cards for events
- Auto-triggers path automations
Unified Analytics
One dashboard showing SMS volume, broadcast performance, ad ROAS, email stats, NFC tap rates, and contact growth — all in one place.
- Date range filter across all charts
- Google & Meta Ads ROAS
- Custom widget builder
Contact Journey Timeline
Every contact has a full, chronological activity log — every SMS sent, path enrolled, step executed, opt-out, and status change in one scrollable timeline.
- Path enrollment & step execution events
- PCO workflow drops with timestamp
- SMS delivery, opt-outs & keyword triggers
Deep PCO Sync
A two-way bridge to Planning Center that respects your database integrity. Sync contacts, attach notes, and drop new visitors into PCO Workflow Cards.
- Auto find-or-create — no duplicates
- One-click enrollment into any PCO workflow
- Enrollment history written back to Dwell
Mailchimp Email Integration
Connect Mailchimp to send targeted email campaigns directly from Dwell. View open rates, click rates, and campaign performance alongside your SMS data.
- Browse & send campaigns from inside Dwell
- Audience sync — contacts pushed to Mailchimp
- Dashboard analytics for email & SMS together
Built for the modern
digital ecosystem.
Global Reach
Connect with your community across every channel, instantly.
Predictive Insights
Track engagement trends and optimize your outreach strategy.
Enterprise Security
Multi-tenant isolation, role-based access control, and audit logs.