Do more with less.
Dwell gives nonprofits the automation power of an enterprise team — without the headcount. Automate donor follow-up, volunteer coordination, and event outreach from a single platform.
The Problem
What nonprofits are dealing with today.
Donor Drop-Off
First-time donors give once, never receive a personal thank-you, and never give again.
Volunteer Chaos
Coordinating 40 volunteers via email reply-all is a weekly disaster that no one wins.
Small Team, Giant Mission
You're trying to reach thousands of supporters with a team of three.
The Contrast
The Broken Status Quo vs. The Dwell Way
Handwritten thank-you cards mailed weeks later — if at all
Automated warm SMS within 60 seconds of donation or event check-in
Email threads with 40+ people CC'd, buried in everyone's inbox
Keyword-triggered group SMS, replies land cleanly in your team inbox
Google Form + manual spreadsheet tracking every time
Web form auto-creates contact, triggers confirmation and reminder path
No systematic re-engagement — lapsed donors just disappear
Automated 90-day re-engagement path for lapsed donors
No one knows who followed up with whom or when
Contact journey timeline shows every touchpoint, every message, every reply
Pull exports from 5 different tools to see the full picture
Unified dashboard: SMS, email, forms, and contact growth in one place
Capabilities
Built for the mission-driven team.
Donor Re-Engagement Paths
- Automated 90-day lapsed donor sequence
- Personalized by giving history and frequency
- Replies go to a real number — not a donation portal
Volunteer Coordination
- Keyword-triggered group alerts to all volunteers
- Replies sorted cleanly by volunteer group
- Shift reminders automated on a recurring schedule
Event Capture Forms
- Embeddable on any website in minutes
- Auto-creates contact on every submission
- Triggers event confirmation and reminder path
Small Team Automation
- One automation covers thousands of touchpoints
- Staff handles replies — not outreach
- Frees 10+ hours per week for actual mission work
Donor Journey Timeline
- See every SMS, form, and campaign per donor
- Know who engaged and when
- Identify at-risk donors before they lapse
Unified Analytics
- Campaign performance at a glance
- Contact growth and engagement trends
- Email and SMS results side-by-side
The Workflow
From first dollar to long-term donor — automated.
Donor gives online
Form submission auto-creates a contact. A personal thank-you SMS fires in under 60 seconds.
Follow-up path begins
A 3-touch sequence over 2 weeks — warm, personal, and on-brand. Not a generic receipt email.
90 days pass — re-engagement fires
Lapsed donor path auto-enrolls and sends a re-engagement message. No manual list-pulling.
Volunteer shift
Keyword blast sent to your volunteer group. Confirmations tracked automatically in Dwell.
The Contact Journey in Action
Priya Becomes More Than a Volunteer
Follow Priya's complete journey through Dwell — from the first text to long-term engagement. Every step is real, every feature is live on the platform today.
Committed Before She Put Her Phone Down
Priya saw a food pantry's Facebook post and texted SERVE to sign up. Dwell responded instantly: "You're signed up for Saturday 9am! We'll text you a reminder Friday." She never filled out a form. The commitment was real before she'd put her phone down.
QR Scan — Warm Lead, Not a Clipboard
Priya showed up Saturday and scanned a QR code on the sign-in clipboard. Her check-in was logged instantly. Her Contact Journey now showed: Keyword sign-up → In-person check-in. She was a confirmed attendee, not a pending signup.
Onboarded Without a Single Manual Step
Over three weeks Priya received a thank-you text, a training video link, a shift preference survey, and a weekend impact highlight. At week four she received an invite to a volunteer leader interest text. She replied YES and was moved into the "Volunteer Leads" group.
She Came Back — and Brought a Friend
Three months later Priya moved and went quiet. Her 60-day inactivity Path fired: "Priya, we miss you — if you're still interested, we have a spot this Saturday." She came back. She brought a friend.
Eight Confirmed. No Spreadsheet.
The coordinator broadcast to "Available Volunteers": "Anyone free 9–12? Reply YES." Eight replied. She confirmed the first five in a single thread — no phone tag, no email chain, no clipboard. The Executive Director saw 89% path completion in her dashboard.
Committed Before She Put Her Phone Down
Priya saw a food pantry's Facebook post and texted SERVE to sign up. Dwell responded instantly: "You're signed up for Saturday 9am! We'll text you a reminder Friday." She never filled out a form. The commitment was real before she'd put her phone down.
Keyword Opt-In · Instant ConfirmationQR Scan — Warm Lead, Not a Clipboard
Priya showed up Saturday and scanned a QR code on the sign-in clipboard. Her check-in was logged instantly. Her Contact Journey now showed: Keyword sign-up → In-person check-in. She was a confirmed attendee, not a pending signup.
QR Check-In · Contact JourneyOnboarded Without a Single Manual Step
Over three weeks Priya received a thank-you text, a training video link, a shift preference survey, and a weekend impact highlight. At week four she received an invite to a volunteer leader interest text. She replied YES and was moved into the "Volunteer Leads" group.
Automated SMS Path · Group AssignmentShe Came Back — and Brought a Friend
Three months later Priya moved and went quiet. Her 60-day inactivity Path fired: "Priya, we miss you — if you're still interested, we have a spot this Saturday." She came back. She brought a friend.
Inactivity Path · Re-EngagementEight Confirmed. No Spreadsheet.
The coordinator broadcast to "Available Volunteers": "Anyone free 9–12? Reply YES." Eight replied. She confirmed the first five in a single thread — no phone tag, no email chain, no clipboard. The Executive Director saw 89% path completion in her dashboard.
Group Broadcast · Shared Inbox“Our team of two is now as effective at donor outreach as our old team of eight. Dwell handles the sequences. We handle the relationships.”
Executive Director, Community Nonprofit
Your mission is too important for manual follow-up.
Dwell gives your small team the reach of a much larger one. Automate everything that can be automated. Save your people for the work that matters.