Every campus. Every visitor. No one missed.
Dwell gives multi-site church networks a single command center — with fully isolated campus workspaces, automated guest follow-up, and real-time visibility across every location.
The Problem
What church networks are dealing with today.
Campus Blind Spots
You can't see what's happening at location #3 without calling someone.
Visitor Fall-Through
First-time guests fill out a connection card and never hear back.
Duplicated Effort
Each campus reinvents their follow-up process from scratch, every week.
The Contrast
The Broken Status Quo vs. The Dwell Way
Scattered across campus clipboards and spreadsheets
Centralized in one Dwell network with per-campus isolation
Manual calls and emails 3–5 days after their visit
Automated SMS path fires within 60 seconds of form submission
Manual data entry into Planning Center after Sunday
Auto find-or-create — no duplicates, bidirectional sync
No cross-campus view without export gymnastics
Network dashboard with per-workspace drill-down
Email threads and Slack DMs across three campuses
Role-based team access per campus, shared number routing
Generic form confirmation email — if they get one at all
Personalized keyword-triggered SMS within seconds of arrival
Capabilities
Built for the complexity of multi-site ministry.
Network-Wide Dashboard
- Bird's-eye view of all campuses in real time
- Per-workspace drill-down with one click
- Message volume, contact growth, and path completion rates
Sticky Number Routing
- Shared phone numbers across all campuses
- Replies automatically land in the sending campus inbox
- Zero cross-campus reply confusion
Automated Guest Paths
- Trigger a 6-touch SMS sequence on first contact
- Conditional branches by campus, group, or ministry
- Step-by-step progress visible per contact, per campus
Per-Campus Isolation
- Contacts, paths, and settings fully isolated per location
- One login, unlimited workspaces
- Promote staff across campuses without data conflicts
Deep PCO Sync
- Two-way sync with Planning Center People
- Auto-attach notes and drop contacts into workflow cards
- Enrollment history written back to Dwell timeline
Campus Keyword Routing
- Text NORTH, SOUTH, or EAST to auto-route by campus
- Auto-creates contact profile on first inbound text
- Triggers campus-specific follow-up path immediately
The Workflow
From first text to Planning Center — in under 5 minutes.
Guest texts a campus keyword
Auto-routed to that campus workspace. Contact record created instantly — no manual entry.
Automated path fires
A 6-touch SMS sequence personalised with their name and campus starts within 60 seconds.
Staff is notified and assigns
Visitor profile is visible to the campus pastor. Task assigned inside Dwell.
Planning Center synced
Contact pushed to PCO with note attached, dropped into the First Time Visitor workflow.
The Contact Journey in Action
Marcus Finds a Church Home
Follow Marcus's complete journey through Dwell — from the first text to long-term engagement. Every step is real, every feature is live on the platform today.
First Touch — 30-Second Reply
Marcus just moved to Atlanta and texted WELCOME after finding Grace Fellowship's website. Within 30 seconds: "Hey Marcus! Welcome to Atlanta 👋 We'd love to have you this Sunday at 10am." He felt seen before he'd walked in the door.
NFC Tap Before the Sermon Ends
Marcus showed up Sunday and tapped an NFC card held out by the usher. His contact was created instantly, and the welcome Path fired its first message before the sermon ended — no paper card, no data entry, no delay.
Three Texts. Three Real Conversations.
Over three weeks Marcus received three naturally-spaced texts — a Young Adults night invite on Day 3, a small group link on Day 10, and a personal check-in on Day 21. Each reply opened a real conversation, not another automated blast.
Re-Engaged — PCO Card Created Automatically
Six months later Marcus went quiet. A re-engagement Path fired. Simultaneously, a CHANGE_GROUP step moved him to the "Lapsed Member" group — and a new Workflow Card appeared in Pastor David's PCO queue automatically. Marcus came back the next Sunday.
Full Context. No Cold Intros.
When Marcus texted about volunteering, his Contact Journey showed every interaction — the welcome tap, the small group reply, the re-engagement conversation — so the volunteer coordinator responded with full context, not a cold intro.
First Touch — 30-Second Reply
Marcus just moved to Atlanta and texted WELCOME after finding Grace Fellowship's website. Within 30 seconds: "Hey Marcus! Welcome to Atlanta 👋 We'd love to have you this Sunday at 10am." He felt seen before he'd walked in the door.
Keyword Routing · Instant SMSNFC Tap Before the Sermon Ends
Marcus showed up Sunday and tapped an NFC card held out by the usher. His contact was created instantly, and the welcome Path fired its first message before the sermon ended — no paper card, no data entry, no delay.
NFC Card · Auto Path TriggerThree Texts. Three Real Conversations.
Over three weeks Marcus received three naturally-spaced texts — a Young Adults night invite on Day 3, a small group link on Day 10, and a personal check-in on Day 21. Each reply opened a real conversation, not another automated blast.
Automated Path · Two-Way SMSRe-Engaged — PCO Card Created Automatically
Six months later Marcus went quiet. A re-engagement Path fired. Simultaneously, a CHANGE_GROUP step moved him to the "Lapsed Member" group — and a new Workflow Card appeared in Pastor David's PCO queue automatically. Marcus came back the next Sunday.
Inactivity Path · PCO Auto-SyncFull Context. No Cold Intros.
When Marcus texted about volunteering, his Contact Journey showed every interaction — the welcome tap, the small group reply, the re-engagement conversation — so the volunteer coordinator responded with full context, not a cold intro.
Contact Journey · Role-Based Access“We used to find out about first-time guests on Tuesday. Now we know within 60 seconds — and they already have a message from us.”
Lead Pastor, 4-Campus Network
Coordinate every campus. Miss no one.
Dwell is built for the complexity of multi-site ministry. One platform, every campus, complete visibility.